Introduction
At Vision Guard Blue, we are committed to ensuring your satisfaction with our blue light blocking glasses for gamers. If for any reason you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds. We strive to make this process as easy and fair as possible for both our customers and our business.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] within 30 days of receiving your product. Please include your order number, the reason for the return, and any relevant details or photographs.
- Receive Return Authorization: Our customer support team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and return instructions.
- Prepare Your Return: Pack the product securely in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RAN on the outside of the package.
- Ship the Product: Send the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Return Timeframe: Returns must be initiated within 30 days of receiving the product.
- Product Condition: The product must be unused, in its original condition, and in the original packaging with all tags, accessories, and documentation included.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
- Return Authorization: A Return Authorization Number (RAN) must be obtained and included with the return shipment.
Fees and Costs
- Return Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or an error was made in fulfilling your order.
- Restocking Fees: We do not charge restocking fees.
Refunds
- Inspection and Processing: Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If approved, a refund will be processed.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned in a condition different from the original or is missing parts).
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used or damaged by the customer
- Products returned without a Return Authorization Number (RAN)
- Products purchased as final sale items
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at [email protected] with your order number and a description of the issue. We will provide instructions for returning the product and will cover return shipping costs. Upon receipt and inspection of the defective or incorrect product, we will send a replacement or issue a full refund.
Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
- Email: [email protected]
- Mail: Vision Guard Blue, Vadodara, Gujarat, India
Changes to This Policy
Vision Guard Blue reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
By purchasing from visionguardblue.com, you agree to this Refunds and Returns Policy. If you do not agree with any part of this policy, please do not use our website. Thank you for shopping with Vision Guard Blue.